Terms of service

First.- GENERAL CONDITIONS OF CONTRACTING. PRIOR INFORMATION TO CONTRACTING

These general conditions of sale apply to all products (regardless of their characteristics and format) offered on our website www.swaydrop.com (hereinafter referred to as the "Products"), owned by J. Albaladejo C.B. (hereinafter referred to as the "Company"), with NIF E03824679 and registered office at Calle Almirante Manuel Rebollo 3, 03190 Pilar de la Horadada (Alicante). Phone: 96 535 12 20 Email: info@albaladejojoyeros.com.

1.1 These general contracting conditions, together with any particular conditions that may be established, will expressly regulate the relationships arising between THE COMPANY and third parties (hereinafter "Users") who contract the products offered through the Store.

1.2 These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 regulating telephone or electronic contracting with general conditions in the development of article 5.3 of Law 7/1998, Law 26/1984 General for the Defense of Consumers and Users, Law 7/1996 on Retail Commerce, Royal Decree-Law 14/1999 regulating Electronic Signatures and any legal provisions that may be applicable.

1.3 By using and/or acquiring any of the products from the Store, the User accepts, without reservation, each and every one of the General Contracting Conditions, the General Conditions of Use of the Portal, and, where applicable, the Particular Conditions that may govern the acquisition.

1.4 THE COMPANY informs that the procedures to carry out the acquisition of goods are those described in these general conditions, as well as those specifically indicated on the screen during navigation, so the User declares to know and accept these procedures as necessary to access the products and services offered on the Portal.

1.5 Any modification and/or correction of the data provided by Users during navigation must be carried out according to the indications included in the Portal.

Second.- PRODUCTS OFFERED AND PURCHASE SYSTEM

2.1 The Products offered in the Store, along with their characteristics and price, will appear on the screen. In addition to the price, and before confirming the order, the total shipping costs to the User’s address will appear on the screen, which will always be borne by the buyer unless otherwise indicated. Discretionarily, the company may offer free shipping depending on the order volume. The prices indicated on the screen are shown in euros and include VAT and any other applicable taxes and will be valid at all times. The offers will be duly indicated on the screen. THE COMPANY reserves the right to decide at any time the Products to be included and offered to Users through the Store. Thus, THE COMPANY may at any time add new products to those included in the Store, unless otherwise provided, that such new products will be governed by the General Conditions in force at that time. Likewise, THE COMPANY reserves the right to cease providing access, at any time and without prior notice, to any of the Products offered in the Store.

2.2 To purchase the products in the Store, Users must be over eighteen years of age and must complete the instructions appearing on the screen, as well as any others included on the different screens of the Store: (i) Complete the electronic form that appears at each moment in the Store following the instructions indicated therein. (ii) Click the corresponding ACCEPT/BUY/PAY icon/button at each moment.

2.3 The User must add the product they wish to purchase to the Shopping Cart, according to the instructions on the screen, completing the order form provided and sending it to THE COMPANY, which implies reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, the existing Particular Conditions. The purchase will be understood to have been made at the domicile of THE COMPANY.

2.4 Once the purchase has been made and as soon as possible, always before 24 hours from the execution of the purchase, THE COMPANY's Customer Service Department will send an email to the User with a purchase receipt. Likewise, the Client may request and THE COMPANY will send the corresponding invoice. The order confirmation and purchase receipt will not be valid as an invoice.

Third.- PAYMENT METHOD, DELIVERY, AND CANCELLATION OF ORDERS

3.1 The payment of the price of the Products and shipping costs, which will appear on the screen, can be made according to the payment methods indicated on the screen at any given time. To proceed with the payment, the User must follow all the instructions that appear on the screen, providing the following information for credit or debit card payment: a) Type of card; b) Card number; c) Expiration date d) Any other required information on the screen as an electronic payment system. THE COMPANY has installed an e-commerce payment gateway. All data provided for this purpose are encrypted to ensure maximum security. They are hosted on a secure server certified according to the SSL protocol. Furthermore, THE COMPANY states that under no circumstances does it store the data provided by Users through the payment gateway and only retains them while the purchase is made, the payment is made, and until the withdrawal period has expired. The payment gateway has been provided by third-party companies unrelated to THE COMPANY, so THE COMPANY is not responsible for failures or errors that may occur in the payment gateway or for damages or injuries that may be caused to the User as a result of such failures or errors. Alternatively, payment can be made via Paypal or bank transfer; in the latter case, delivery times will begin to count from the receipt of the transfer by THE COMPANY.

3.2 THE COMPANY is obligated to deliver the goods purchased by the User at the address indicated for this purpose on the order form (products will not be delivered to PO boxes or public places, and delivery will always be at street level). If the product arrives in poor condition due to transportation, to expedite the return process, the user is recommended to indicate this on the transporter's delivery note and call our Customer Service within 24 hours of receipt to expedite the return process and credit.

3.3 The User/Purchaser will have a period of 14 working days to terminate the sale, provided that the nature of the acquired good allows it. The fourteen working day period established in the previous paragraph will be computed from the receipt by the buyer of the purchased goods. In any case, it will be understood that the Buyer has known the right of withdrawal from entering the Store, which requires reading and accepting these General Conditions, and in any case from the time the order is placed. Returns of orders must be processed through the Customer Service by phone: 96 535 12 20 or by email: info@albaladejojoyeros.com to arrange the collection of the order at your address. THE COMPANY will refund the amounts received by credit, once the good condition of the merchandise is verified, including shipping costs. In case of voluntary return by the customer, copasytrofeos.com will charge return management fees. However, all the above, the right of withdrawal and/or resolution is excluded in those cases where, by the nature of the goods subject to acquisition, it is impossible to carry it out, without prejudice to the corresponding claim for damages suffered. The returned products must be delivered to the carrier in perfect condition, packed in a closed wrapper trying to maintain their original packaging. If the shipment is at the customer's expense, it must also arrive at our warehouse perfectly identified. The product must be perfectly identified and marked with the order or return number provided by Customer Service. THE COMPANY has Complaint Forms available to the consumer. As Annex I of these General Conditions, the User has at their disposal the Customer Service Form for exercising the right of withdrawal.

Fourth.- RETURNS POLICY

Without prejudice to the provisions of the previous clause regarding the right of withdrawal, for other return cases, the User accepts the following provisions:

4.1 Products damaged during shipping: Upon receiving the order, the User must ensure that the product has not been damaged during transportation. The package received must be in good condition. Otherwise, it is highly recommended to note the damages observed on the carrier's delivery note, reject the shipment, and notify it through our Customer Service Form within the following 2 days. In cases where no external damage signs are noticed on the packaging and, after signing the transport delivery note and opening the package, damage attributable to transport is observed, the User must notify it through our Customer Service Form within 30 calendar days after receiving the order. The Customer Service Department, upon receiving this notification, will contact the User to inform them of the steps to follow to proceed with the return according to the specific case.

4.2 Receipt of an incorrect product: If the User receives a product different from the one requested and confirmed in their order, they must inform THE COMPANY through the Customer Service Form within a period not exceeding 14 calendar days from receiving the shipment. The Customer Service Department, upon receiving this notification, will contact the User to inform them of the steps to follow to proceed with the return according to the specific case.

4.3 Defective product with a valid warranty: All products sold through our store have a 3-year warranty. J. Albaladejo C.B. responds to the lack of conformity that becomes apparent within two years from delivery. The User must provide proof of purchase. If the User detects that the item has a manufacturing/operating defect, it will be sent to the manufacturer. The waiting time will vary depending on the technical service management time of each brand. If the User has a defective product and the warranty is still valid, they must inform THE COMPANY through the Customer Service Form. The Customer Service Department, upon receiving this notification, will contact the User to inform them of the steps to follow to proceed with the return according to the specific case. The User must provide proof of purchase.

Fifth.- INCIDENTS

For any query or incident related to your purchase, you can contact the Customer Service through the following ways: by filling out the contact form, by email: info@albaladejojoyeros.com or by phone: 96 535 12 20.

Sixth.- RESPONSIBILITIES

THE COMPANY will not be responsible for damages that the User may cause to themselves or to third parties due to incorrect use or handling of the Products. In any case, the User accepts and assumes that the audiovisual content shown on THE COMPANY’s website is merely illustrative or exemplary. THE COMPANY will not be responsible for incorrect use or handling of the Products sold.

Seventh.- PERSONAL DATA

For the purposes of what is provided in Organic Law 15/1999, of December 13, on the Protection of Personal Data, THE COMPANY informs the User of the existence of a personal data file created with the data obtained in the Store by and for THE COMPANY, and under its responsibility, with the purposes of information and marketing of the products offered in the Store, as well as conducting promotional and advertising activities through any means, including sending messages through any system including SMS, UTMS, etc., which may be of interest to broaden and improve our products, adapting our offers to your preferences or needs, based on the study and segmentation of personal and commercial information contained in our files as a result of your access to the Store and the Website, as well as to allow personalized navigation. This file, owned by THE COMPANY, is registered in the Data Protection Agency Register with the name CLIENTS AND/OR SUPPLIERS and registration code nº 2161960800. The User expressly accepts the inclusion of the data collected during navigation through the Store, or provided through the completion of any form, as well as those derived from the commercial relationship and/or delivery of the purchased Products, in the automated personal data file referred to in the first paragraph. During the data collection process, and at every place in the Store where such data is requested, the User will be informed, either through a hyperlink or in the form itself, of the mandatory or non-mandatory nature of the collection of such data for the delivery of the Products except for the making of orders, in which case THE COMPANY informs the User from this moment that it will not be considered voluntary, so it will be necessary to include data related to identity, address, and credit card number to make the payment, these data being necessary for the formalization and conclusion of the sale. The User may exercise, regarding the data collected in the form provided in the previous paragraph, the rights recognized in Organic Law 15/1999, and in particular the rights of access, rectification, or cancellation of data and opposition, whenever appropriate, as well as the right to revoke consent for the transfer of their data or for any of the above-mentioned uses. The rights referred to in the preceding paragraph may be exercised by each User by sending an email to the address info@albaladejojoyeros.com, where the name and surname, user, and email with which they registered, will be indicated, attaching in both cases a photocopy of the User's DNI. THE COMPANY informs that for the User’s access to some parts of the Contents or services offered in the Store, it may be necessary to previously complete registration forms or similar, in which the user is requested to enter personal data. Likewise, it is possible that THE COMPANY, with the aim of improving its services, activates "cookies" programs through which user data is obtained. THE COMPANY undertakes to use the data included in the file, to respect its confidentiality, and to use them in accordance with the purpose of the file, as well as to comply with its obligation to save them and to adopt all measures to avoid alteration, loss, treatment, or unauthorized access, in accordance with what is established in the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 994/1999, of July 11.

Eighth.- APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by Spanish law. To resolve any controversy or dispute arising from these General Conditions, the parties submit to the jurisdiction of the courts of Alicante, Spain, unless the law imposes a different jurisdiction.